How can we help?
Most answers are right here. If not, email us and the KEYP team will reply within 1 to 5 business days.
Where is my order?
Orders ship within 1 to 3 business days, and you'll get a tracking link by email as soon as yours is on its way. You can also check it any time on our Track your order page.
How long does shipping take?
Orders ship within 1 to 3 business days. After that, US orders arrive in 3 to 7 business days, Canadian orders in 3 to 10, and international orders in 7 to 21 depending on the destination. Rural or remote areas can take a little longer.
How much is shipping?
Standard shipping is $8.61 USD in the US and $10 CAD in Canada. International rates vary by destination and are calculated at checkout.
What is your return policy?
Items can be returned within 14 days of delivery if they're unused, with tags attached and in the original packaging. Returns are available for orders shipped within the US and Canada. Start yours in the Returns portal, we'll email you a prepaid label, and a $15 handling fee is deducted from your refund to cover return shipping. Original shipping costs are non-refundable.
Will it fit me?
One size fits most. The adjustable strap and signature stitch fit head circumferences of roughly 50 to 62 cm (19.7 to 24.4 in), and the bonnet has room for short to long hair and high-volume styles like heatless blowouts, braids, twist-outs and pineapples.
Still need a hand?
