Shipping policy

Shipping Policy

We KEYP it simple — here's how your order gets to you.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking as soon as your order ships.

Shipping Rates

We currently ship to Canada, the U.S., and select international countries. Shipping rates are calculated at checkout based on your location and order size.

• USA: Standard shipping est. $8.61 USD

• Canada: Standard shipping est. $10 CAD

• International: Rates vary by destination

Estimated Delivery Times

• USA: 3–7 business days

• Canada: 3–10 business days

• International: 7–21 business days, depending on the destination
  Rural or remote areas may take longer.

Customs & Duties

For international orders:
You are responsible for any customs fees, duties, or import taxes required by your country. These fees are not included at checkout and must be paid upon delivery.

Returns & Exchanges

We accept returns and exchanges within Canada and the U.S. only.
International orders are final sale and not eligible for return or exchange.

Tracking Your Order

You’ll receive a tracking link by email once your order ships. You can also log in to your account to check your order status anytime.

Delivery Issues

If your package is lost, delayed, or misdelivered, email us at support@keypbeautiful.com — we’ll KEYP you covered.